About Us

For any enquiries, please email [email protected].

Your representative: The Association of Consumer Support Organisations

The Association of Consumer Support Organisations is an established non-profit organisation dedicated to promoting the rights of consumers in the UK's civil justice systems.

Its mission is to engage positively with policymakers, regulators, industry and the media to ensure there is a properly functioning, competitive and sustainable justice system for honest consumers.

The Association of Consumer Support Organisations has considerable experience of advocating for consumers' rights within the UK's civil justice systems, and seeking financial compensation and other forms of protection for consumers. It has also sought to improve access to justice for vulnerable UK consumers. 


Your lawyers: Stephenson Harwood LLP

Stephenson Harwood LLP is the firm of solicitors representing the Association of Consumer Support Organisations. 

Stephenson Harwood is a large international law firm headquartered in London.

Stephenson Harwood has extensive experience of acting for claimants in group litigation arising from breaches of competition law. For example, Stephenson Harwood represents nearly 2,000 high street retailers and other businesses in a landmark case against Visa and Mastercard and acts for 7 of the UK's leading supermarkets in ongoing proceedings against Norwegian salmon producers. 

The Stephenson Harwood team is led by Genevieve Quierin, an experienced commercial litigator who has been recognised by several publications as a leader in the field of group litigation.

Stephenson Harwood has instructed experienced competition law barristers Ben Lask KC, Luke Kelly and Jenn Lawrence of Monckton Chambers for this claim. 


Your claims administrator: Verita Global

Verita Global is a globally recognised claims administrator who will support the Association of Consumer Support Organisations and Stephenson Harwood LLP throughout the litigation. 

Verita, on behalf of the Association of Consumer Support Organisations, will communicate with members of the proposed class that the Association of Consumer Support Organisations represents and keep proposed class members informed of relevant updates of the claim.  

Verita is also here to help answer proposed class members questions, please email [email protected] with your enquiries.  


Your public relations firm: Questor Consulting

Questor Consulting is an independent public relations and litigation support consultancy that provides support to the Association of Consumer Support Organisations and Stephenson Harwood LLP over the course of this legal action against Amazon.

If you have any media enquiries, please email [email protected].

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